• Phone: 800-599-2517
  • 569 Keeble Road, Maryville, Tennessee 37804

Rental Contract [ Print Friendly ]

Rental Agreement

Untitled document

Intital/____ Please check the dates above to see that they are correct with your booking, if wrong please give us a call.

Intital/____ You must be at least 25 years or older to rent from Douglas Lake Vacations.

Initial/ ____ You can text a copy of your driver license to 865-804-7224 Please include your reservation #

This must be onfile before you will receive the Directions and Instructions to your Lake Home.

Intital/____ Your Directions and Instructions will be emailed to you 4 days prior to your arrivial. Your Door Code will be texted

to you between 3:45 and 4:00 p.m. On the day of your arrival. Please make sure your cell phone number is on file.


Absolutely No Parties. You Must give the Exact number of people when you book. Do Not go over the Limit.

Intial/____ Lake Home should be left in the order it was when you checked in. Please do not move the furniture.

There will be extra additional charges to the card on file if you do not comply with our policy.

Inital/____ We are advising all guest 4:00 P.M. Check in is NOT A Guaranteed. We appricate your patience and

understanding during this time.

Initial/____ Check in: 4:00 P.M. NO Early Check-In's Initial/____ Check out: 10:00 A.M. NO Late Check Outs

Please skip A and B Below & If you booked with HomeAway or VRBO They have their own (Policy)

Initial/ ____ A. Payment & Final Payments: Payment for Reservation is 50% of total charges, Unless booking 60 days prior to

arrival and then 100% of the booking will be due for the final payment. The agent has your permission to charge the

card on file automatically.Please sign the credi card slip(S) and send them back to us.

Initial/ ____ B. You are obligated for the dates you reserved. Cancellations, and Early Departures: No Refunds are given for

any cancellations or early departures at any time. However Cancel 60 days prior to your reservation date and receive

a Gift Cerficate (Honored for 1 Year.) This does not pertain to Homeaway or VRBO guest

Initial/____ We can not make changes to the reservation. No adding more Guests or pets after booking. NO EXCEPTIONS!

Initial/____ NO Additional REFUNDS due to the following reasons: Road and, or Weather, Amenities in and at the cabin, Pictures,

Docks not in the water or LOW LAKE LEVELS. We Have NO Control of high water over docks from a down

pour of rain.

Initial/____ TVA is a regulated reservoir lake and is your responsibility to be up-to-date on lake levels. 865-632-2264 or


Initial/____ A minimum fee of $150.00 will be charged to your credit card if excessive cleaning is required to cabin,

hot tub, or property.

Initial/____ You are responsible for hauling off your garbage. Instructions are in your cabin or on you direction paper. Minimum

$25.00 PER BAG! We expect 1 or 2 bag because of your last night stay and it is covered under the cleaning fee

but any more then 2 bags will be charged to card on file or deducted from your damage deposit.

Initial/____ You will have a starter kit with 1 roll of Paper Towels and Toilet Paper to get you started until you are able to go

shopping. We do not furnish soap, garbage bags, coffee filters or (Lake Towels).

Initial/____ All wood burning fireplaces MUST BE completely extinguished prior to check out. No smoldering coals to be left behind.

Initial/____ NO PETS except in pet friendly cabins or a $500 penalty for this violation will be Charged to the card on file and you

will be asked to leave with no refund.

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Initial/___ Pet Friendly (Dogs) Only 25 Lbs or less Limit (2) $100.00 each. If we find or see a dog over 25 lbs at your lake home

you will be asked to leave and you will forfeit 100% of your damage deposit to us!

Initial/____ Cabins with PROPANE Grills: Guests are responsible for tank switch out in the event it is empty.

Please check tank prior to using the grill.

Initial/____ Guest are responsible for letting dock out or bringing dock in during their stay in order to keep it floating.

If you are unable to do this, please contact the office immediately.

Initial/____ NO SMOKING inside any lake homes. Smoke in designated areas outside, ONLY! There is a $500 penalty for this

violation charged to the card on file and we will persue you to the ends of the Earth to get it.

Or Lose you Damage Deposit!

Initial/____ Amenities Liability Waiver: You agree to hold harmless and indemnify the unit owner and Douglas Lake Vacations for

any "bodily injury, or death" caused as a result of the use of amenities at this rental property. Amenities are defined as

(but not limited to) swimming pools, hot tubs/spas, saunas, exercise equipment, small water craft , bicycles, fire pits,

docks, lot, and driveways.

Initial/____ Any mechanical, electrical, or other malfunction will be repaired as soon as possible within working hours.

No refunds will be issued unless the unit becomes unavailable due to unforeseen circumstance.

Initial/____ Fireplace are operational Nov 1 - March 31 Subject to change pending on weather. Not all firepalces are functionable

some are ornamental only!

Intital/____Pools in Season Memerial Day - Labor Day only. Resort pools subject to change with HOA rules.

Initial/____ Your name being on this reservation means you are responsible for and will pay for any damages done to cabins or

hot tubs. Damages will be charged to the card on file. Or Damage Deposit held. Acts of vandalism will be reported to the


Please Initial the one you booked with below A OR B

Initial/____ A. Douglas Lake Vacations is solely the booking agent and not the Owner/Landlord of this unit.

Initial/____ B. VRBO HomeAway Booking Agent. Attention Vrbo / Homeaway guest,please corresppond with mesages only on your

VRBO Homeaway account, if you should have any questions or concerns other then what is on this agreement.

Initial/____ Grass, We have lawn Maintenance however, when it rains for days and days and the lawn has not been mowed its to

be expected to be high. Mother nature is out of our control and will get it as soon as possible.

Initial/____ Please call the office immediately if you have problems, or conerns about your rental that you just checked into. Do not

wait til check out and then report your issues. We woulld like to have the opportunity to address the issues, or to be

informed of. If it's after hours please wait until the next business day, also if you find any damages to the cabin upon your arrival,

please report that as well, so we can have these on record as not belonging to your stay. As you acknowledge you are responsible

for any an all damage (including, but not limited to) The unit, hot tub, hot tub cover or any theft that happens in the unit during the

hours of your stay. Our philosophy is if you stay you pay :) Enjoy our Lake homes!

Signing this agreement means you have read and agree to all terms and conditions above. Sign and send back by the next

business day.

Please sign all credit card slip(s) if any, and send them back to us as well. If you are a HomeAway guest or used other

outside booking agents other than DOUGLAS LAKE VACATIONS there will be No Credit Card slips to sign with us.

Please send signed agreement back to us including information below:

Driver License of whom booked the lake home, If you paid and are bringing a fur baby or 2, We need pet weight from the

vet, picture of your dog or dogs Limit (2) 25 lbs or less, also guest names and ages of each guest on all reservations.

EMAIL US: douglaslakevacation@gmail.com

**I understand that my credit card will be held as a security deposit for the cabin.**

Signature: ________________________________________ Date:_______________________ Page 2

We are thrilled to have you as our guest and look foward to the opportunity to make it all you hope it will be, and more!

Here is your process to get you on your way!

* Douglas Lake Vacations Directly Online Guest:

Attached you'll find the Guest Agreement and the credit card slip for you to print out, read, intiall where indicated,sign and return to

us by the next business day. Remember all pet friendly homes are 25 lbs or less. Dogs Only Limit 2 $100.00 each. We will need to

have you send pics of your pet to be approved first. Please include a copy of your Driver License.

You may email to douglaslakevacations@gmail.com or Text to 865-804-7224

* Homeaway/VRBO Guest:

You will have No Credit Card Slips from us! Your Policy with Homeaway/VRBO will be different and honored when booked though

them. However we will need the following. The agreement, please read, Initial where indicated, sign and send back to us along with

your Driver License, Guest Information. You may Text your Driver License to 865-804-7224 and please email your agreement to

douglaslakevacations@gmail.com When you are needing to communicate or need to ask a questions about your reservation or if

you arehaving issues with your lake Home, you must always communicate with us by logging into to your account with

Homeaway/VRBO and emaiingl us a message. We must make all communications see able from both ends and it needs to be

shared with your booking site.Homeaway/VRBOrepersenatives need to view and see it as well.

You must be 25 years or older to rent the Lake Homes.

You not EXCEDE the MAXIMUM NUMBER OF GUEST OCCUPANY in any of the Lake Homes!

Watch for our emails to you, even checking your SPAM folder.

I apologize in advance if it feels like you're reading the same content in multiple places in our agreeement.

Unfortunately we have had guest in the past that have missed important details in our contract. We have found

it's better to repeat a few important clauses, instead of taking the risk of someone missing important

information. I apologize if you find repetitive, but we have had to make these accomodations to try and cover

a broad spectrum of clients.


Safe travels and we look forward to your visit!